Forum › Forum › Questions for candidates / Questions pour les candidat·e·s › Issues with the voting process? › Reply To: Issues with the voting process?
MemberOctober 3, 2023 at 5:29 pm
First, I’d like everyone to know that CIRA takes the Board election very seriously. We have been looking into these reports and I can share an update on our findings.
It appears as though the Cloudflare error that a handful of members have been seeing is tied to the way our election system validates membership. To ensure the integrity of the voting system, which only allows active members access the ballot, we validate each membership by checking the domains associated with that membership when a user logs into the voting system. For those few members who have a lot of domains (hundreds or even thousands) this validation process is taking longer than expected resulting in the Cloudflare time-out.
The Returning Officer is aware of the situation, and we will continue to monitor and explore a solution before the close of vote tomorrow.
We can confirm that this error has only impacted a very small number of members who have a large number of domains associated with their membership. That said, this should not happen, and we are working on a fix but the issue is not widespread. It is our intention to ensure that all members have access to the vote.
If any member has not received their email that includes their voting credentials, I encourage them to contact us immediately at 1 (877) 860-1411.
If you wish to learn more about our election process, please visit: https://www.cira.ca/en/board-and-governance/board-election/
If you wish to contact the Returning Officer, their contact information is here: https://www.cira.ca/en/board-and-governance/board-election/returning-officer/
Director, Brand & Communications, CIRA