Reply To: Issues with the voting process?

[David]

Frank,

I don’t have any special insight to the larger picture, but I can say that I did not receive an email to vote Wednesday afternoon. After reporting the problem and working with staff on Thursday, eventually a new email was sent to me on Friday morning. I voted with no issues using the second email. As always, staff were very professional and very helpful resolving the problem quickly. I can’t say enough about the great support that they’ve given me recently and in the past.

Spencer,

Thanks for the information. I certainly appreciate the need to manage customer expectations when communicating about service outages. However, in this situation, it would be helpful to us for you to be precise when reporting on the number of voting anomalies. Reporting a specific number is better than using fuzzy phrases like “handful of members” and “impacted a very small number of members”. Thank you!